Recently I had a chance to meet with him and I heard a few things:
-Diagnose your collaboration goals and problems first; tools aren’t necessarily required to get it right
-Create a business case and then back in to your tool strategy
-Consider changing incentives and creating communities of practice
-KPIs for collaboration need to consider benefits and costs; you can’t just measure volume of activity. It would be like measuring the number of meetings as a KPI for business success.