Morten Hansen is a UC Berkeley School of Information professor and a part-time professor at INSEAD, France. He recently wrote my favorite book on “Collaboration” which I review here. Published by Harvard Business Press and written by an INSEAD/Berkeley professor, it is naturally very business focused which is probably why I found its insights so valuable.
Recently I had a chance to meet with him and I heard a few things:
-Diagnose your collaboration goals and problems first; tools aren’t necessarily required to get it right
-Create a business case and then back in to your tool strategy
-Consider changing incentives and creating communities of practice
-KPIs for collaboration need to consider benefits and costs; you can’t just measure volume of activity. It would be like measuring the number of meetings as a KPI for business success.
Recently I had a chance to meet with him and I heard a few things:
-Diagnose your collaboration goals and problems first; tools aren’t necessarily required to get it right
-Create a business case and then back in to your tool strategy
-Consider changing incentives and creating communities of practice
-KPIs for collaboration need to consider benefits and costs; you can’t just measure volume of activity. It would be like measuring the number of meetings as a KPI for business success.
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