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Hansen: Should a Collaboration KPI be Participation Volume? Is a KPI for your Overall Business Success the Number of Meetings Held?

3/8/2010

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Morten Hansen is a UC Berkeley School of Information professor and a part-time professor at INSEAD, France. He recently wrote my favorite book on “Collaboration” which I review here. Published by Harvard Business Press and written by an INSEAD/Berkeley professor, it is naturally very business focused which is probably why I found its insights so valuable.


Recently I had a chance to meet with him and I heard a few things:

-Diagnose your collaboration goals and problems first; tools aren’t necessarily required to get it right

-Create a business case and then back in to your tool strategy

-Consider changing incentives and creating communities of practice

-KPIs for collaboration need to consider benefits and costs; you can’t just measure volume of activity.  It would be like measuring the number of meetings as a KPI for business success. 
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